Ensuring Appointment Availability
We recommend that you reserve appointments in advance to ensure your preferred date, time, and service provider(s) are available. You may book by calling the salon, or by using online booking via our website (existing clients only).
Arrival to Salon for Service(s)
Our scheduling is optimized to permit the correct time needed to complete your service(s). Please help us by being on time so that we may complete your service as scheduled. If you are more than 15 minutes late, it may be necessary to reschedule your appointment.
Cancellation & No-Show Policy
We understand that extenuating circumstances may interfere with your appointment time. However, due to high demand for our services and respect for our stylist’s time, we ask you provide a 24-hour notice for any appointment changes or cancellations. Appointments cancelled within 24 hours will be subject to a 50% service fee charge. No Shows will be charged 50% of their service amount. Appointments may be canceled either by calling the salon or through online booking. Repeated no-shows or cancellations may require credit card prepayments to reserve an appointment.
Prices Subject to Change if Additional Considerations are Needed During Your Service
We will always quote a “starting at” price and not a final cost, due to changes or conditions in your services. Our service providers will go over your services and define any changes to pricing if any are needed.
Children Under 12
We strive to create a relaxing and enjoyable atmosphere for all our guests. Many of our guests are also parents and look forward to “their personal beauty” time, away from the responsibilities of their normal day. We request, if possible, that children be brought into the salon only when they have an appointment. Please make babysitting arrangements in advance and come enjoy the experience you so rightly deserve!
Pets
The State Board of Cosmetology and the Board of Consumer Affairs have specific rules and regulations stating that animals are not allowed in a salon at any time except for service dogs.
Customers should also be aware that service dogs and emotional support animals are two different things, and while service dogs are allowed in salons, emotional support animals are not.
Health Problems and Ensuring Your Comfort Level
Please notify our staff before booking a service if you have any physical ailments or disabilities. The salon is designed to be disability friendly, please help us to book the appropriate services for you.
Staff Selection/Changes
If you feel you would be more comfortable or better served by another staff member or if you’d just like to get a fresh point of view, please let us know, we won’t be offended. We work as a team here at Salon Sora and your comfort and beauty is paramount to us and we want to ALWAYS provide you with the best service possible.
Gratuities
In appreciation of outstanding service by stylists and salon assistants, gratuities may be given at your discretion. Due to the high cost of credit card processing fees, we ask that gratuities be given by cash either directly or in the envelopes available at the Front Desk. Venmo and Zelle are also an option.
Accepted Payment Methods
We accept cash, checks and credit and debit cards as payment for our products and services. We accept Visa, MasterCard, Discover and American Express cards.
Product Returns
We believe in the products we use and recommend for hair maintenance. All product returns must be within 30 days of purchase (exception: Zenagen treatments for thinning hair have a 90-day return satisfaction policy). For all returns, we will issue a salon store credit. Gift Cards are not refundable, but they are transferable.
Service Quality Guarantee
If you are not satisfied with your service, we will strive to make it right. We require you to notify and rebook your service within seven days of your original appointment to avoid any additional changes.